Terms of service

HAIR PROPERTIES

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy, or curly pattern, the color will range between a natural 1b and 2. Please be forewarned, if you have a hair color preference (more black, or more brown) its best to make a note in the “special request” box upon ordering. We will do our best to pick per your preference. 

 PAYMENT TERMS

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card or payment method will be charged. Please review your order, items, and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

REFUND POLICY

No returns. No exchanges. All items are final sale due to health and safety regulations. 

 If you notice your item is defective, please contact us via info@hairmisses.com with the subject being “Item Defect”. Please leave all contact information in your email as well, so we may be able to contact you by phone and email if needed. 

 Please note that ALL SALES ARE FINAL. No Refunds will be permitted.