After order is placed it takes 3-5 business days to process and verify credit card authorization before we ship out your order. General shipping takes about 2-3 days. When your order is shipped we will email you with your tracking number. e only shipped to confirmed address from PayPal If your address is unconfirmed we will email you to verify your address to ensure accurate delivery.
ALL ORDERS MUST BE SIGNED FOR. In the event that your package is left at the post office after several delivery attempts and comes back to us, we will notify you via email.We are not responsible for carrier delays from the post office, natural disaster, delays, or delays due to the holiday.
Returns and Exchange Policy:
Tracking number is required for all returns to protect both the our business and the buyer.If you return a item without tracking number and it for any reason gets lost or goes missing, we are not responsible. Please allow 3-7 business days for processing returns.For merchandise we will accept exchanges within 5 days of delivery. Please email Hairmisses@yahoo.com for directions and reasons for exchange.
If you notice your item is defective, please contact Hairmisses@yahoo.com with the subject being “item defect”. Please leave all contact information in your email as well, so we may be able to contact you by phone as well as email if needed.
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.
Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
If the product has been returned within 10 calendar days from the date of purchase, unused and in its original condition we will exchange the product for something of equal or greater value. Once Tresses By the Misses has been installed, due to the nature of the product and possibility of incorrect installation the Product Defect Exchange Policy is not applicable.
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
From time to time, Hairmisses, may exchange products or portions of a product under the following conditions:
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Merchandise must be in its original condition.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.